ION EXCHANGE

Legal

Terms of Use

Please read these Terms of Use carefully before accessing or using the Ion Exchange website and related digital platforms.

Updated August 2026

These terms and conditions (“Terms and Conditions”) control your use of various websites www.ionexchangeglobal.com / www.hydramem.com / www.zerobonline.com / www.ionresins.com / www.ieiasiapacific.com / www.labwater.in (“Website”) and Email communication to @ionexchange.co.in. In these Terms and Conditions, “Ion Exchange (I) Ltd.” is referred to as the “Company”, “us,” or “we”. ‘You’ refers as a user.

The Ion Exchange (I) Ltd. Corporate website www.ionexchangeglobal.com and its various other websites www.hydramem.com / www.zerobonline.com / www.ionresins.com / www.ieiasiapacific.com / www.labwater.in (the ‘Website’), information made available through these sites and the content (the ‘Products’) are owned, operated and maintained, as applicable, by Ion Exchange (I) Ltd. (‘we’, ‘our’, ‘us’, or the ‘Company’). The Site, Products and Content are, collectively, the ‘Company Products’.

By using or accessing the Company Products, including, but not limited to downloading or accessing; you agree to the terms and conditions set forth in these Terms of Use (the “Terms”).

By using this website, you agree and warrant that you have read, understood, and agreed to be bound by these terms. Company’s privacy policy can be found at privacy policy. If you do not accept these terms, you must not use – and are not authorised to use – all or any portion of the company’s website and its products or services.

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by us and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profit arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Ion Exchange (I) Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Guidelines to Use This Website

  • You should not use this site in an unlawful manner; you must respect website terms and conditions and follow the privacy policy.
  • Under no situations or circumstances, the company will be liable for any change in the content which it provides on the website through its products and services, including but not limited to any errors, omissions, loss or damage experienced in connection with the use of exposure, any content made available via our products, services or various resources such as email, blog etc.
  • Our services are free to any user with access to the internet. However, we are not responsible for the charges incurred for the use of hardware, software or internet services provider fee. Also, the user is fully responsible for the proper functioning of computer hardware and internet access.
  • You will be required to use login credentials for some of the sections on the site and the company reserves the right to block access to our services for any user who does not follow these conditions.
  • We make sure that users get uninterrupted access to our service, but there is no obligation to do so.

Website Usage Guidelines

  • Do not insult, abuse, harass, stalk, threaten or otherwise infringe the rights of others;
  • Do not publish post, distribute or disseminate any defamatory, infringing, indecent, offensive or unlawful material or information.
  • Do not upload, install, transfer files, which are protected by Intellectual Property Laws or software, which affect other computers.
  • It is prohibited to edit HTML source code, reverse engineer or attempt to hack.
  • Do not run spam services/scripts or anything which could affect infrastructure, and in turn, users.
  • Do not communicate spam, advertise or sell services such as digital downloads, eBooks or phishing links.
  • You may not copy, distribute and indulge in plagiarism with website content or user-submitted content.

Privacy

We are concerned about your privacy, just as yourself. This makes us committed to safeguarding your privacy. Any information that you share with us is safe and is used as per our privacy policy. Use of our services after knowing our policies authorises us to use the information obtained.

All website content or information that can be seen, heard or otherwise experienced on the Site is copyrighted and belongs to Ion Exchange (I) Ltd. You may use the Site and the Content for your own personal, non-commercial use only.

You may download and print the available material for your own personal, non-commercial use only.

You will not transfer any information from the website or produce derivative work, which you can display, distribute or transmit.

Claims of Intellectual Property Violations

If you believe that your work has been used without your permission in a way which prompts for copyright infringement, please provide us with the below information and we will act on it.

  • The authorised person who will act on behalf of the owner of the copyright should send a digital or physical signature.
  • A description of the copyrighted work that you claim to be infringing your IP.
  • A description of where and how the material that you claim is infringing is located on the Ion Exchange website, with enough detail that we may find it on the website.
  • Contact details including address, telephone number, and email address.
  • A statement by you that the information provided is accurate and that your claim of copyright or intellectual property is made on behalf of the rightful owner.
  • You can reach Ion Exchange (I) Ltd. to notify your claims of copyright by email – ion.privacy@ionexchange.co.in.

Governing Law and Jurisdiction

If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website’s terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India and court of Mumbai.

Mobile Terms

YOUR ACCESSING OF THESE WEBSITES USING A MOBILE DEVICE IS AN ACCEPTANCE OF OUR MOBILE TERMS. HOWEVER, THIS IN NO WAY MEANS THAT IT IS LIMITED TO JUST THE MOBILE TERMS AND NOT THE OTHER TERMS AND CONDITIONS OF THE WEBSITES.

  • You are liable to be charged by your service provider for the use of data while visiting our website. Our website is available to be accessed free of cost.
  • You may have to go by some different terms and conditions based on the type of mobile devices you are using.
  • The services may be interrupted due to various concerns like restrictions from products, coverage, software or the service charges.

Do’s

You can access all the website content, services and products from any of the online streaming methods accepted as being legal. Using the company’s content, you need to abide by these restrictions and allowances.

While accessing and using the Website, you agree that you will:

  • Furnish accurate and up-to-date information and will keep your profile binding to accuracy.
  • Use all the content, services and products of the website in a respectful manner. This includes all the services and functionalities.
  • You need to comply with state, federal, local and international laws and regulations.
  • Log out from your account at the end of each session & also after the use of the website.

Don’ts

While accessing and using the website, you agree that you will not:

  • Stalk, insult, harass, infringe or abuse the rights of other users.
  • Post, publish or try to distribute an offensive, unlawful information or material.
  • Upload, install or transfer any file that is protected by Intellectual Property Laws.
  • Run any form of spam or scripts that may affect other users.
  • Advertise or attempt to sell eBooks or push any other phishing links.
  • Use forms of content that violate regulatory, governmental, legal or operator related laws.

Representation, Warranties & Covenants

Using this website and our products and services, you represent and warrant the following:

  • That you are 18 or older in age & competent to form a Contract with Ion Exchange (I) Ltd., based on the Terms of Use.
  • Above the requisite age of registering an account on the website. In case you are not of the required age, you would need the supervision or involvement of your legal guardian.
  • Liable to pay all the data charges, service fees, and all other costs associated for accessing the websites. This will include software and hardware requirements.

Authority to Contract

YOU HEREBY REPRESENT, WARRANT AND PROMISE THAT YOU AND ION EXCHANGE (I) LTD., HAVE THE AUTHORITY TO ENTER INTO THE AGREEMENT WITH RESPECT TO THE TERMS OF USE, PERFORM ITS OBLIGATIONS AND BY THIS, EITHER OF THE TWO DOESN’T VIOLATE ANY CONTRACTUAL RELATIONSHIP OR APPLICABLE LAWS.

Limit of Liability

The company will not be liable for any direct, indirect, special, incidental or consequential damage that may result from:

  • The use, abuse or failure to use the service.
  • Any costs involved in procuring substitute services, any services obtained purchased, or transactions made on/from the website.
  • Any unauthorised form of access to your data, transmission or confidential information.
  • The application of any liability from any third party on any of the Company’s products or any other matter related to Company’s own products.

Indemnity

Any customer or user that pays for Ion Exchange (I) Ltd.’s products and services had consequentially agreed to the company’s Terms of Use. As a consumer, you have to agree to the indemnity of the company, its affiliates, directors, officers and all employees and agents from any claim made by a third party due to breach in Terms of Use or violation of any rights of the third party.

Changes to Terms of Use

We reserve the rights to modify or change any of our “Terms of Use” at any given time without the need to issue a prior notice. Any such changes will be made effective immediately after the time of posting. However, these changes will not take effect on any ongoing legal disputes. We aim at keeping you updated on any changes taking place in our terms of use, but you agree to review the website to know about any changes or modifications in the same. Continual use of this website means that you accept and agree to the updated or modified Terms of Use.

Changes to the Website

Ion Exchange (I) Ltd. may change, modify or even eliminate any content or feature from the website at any time without the need of issuing a prior notice or having any liability. If you are not happy with the service related modifications, you are free to cease the use of the website. In addition, we are not liable if the website is unavailable at any time for any reason.

Miscellaneous

All the Terms of Use, Privacy Policy and Mobile Terms form an entire agreement between the company and the user. This is related to all the representations, agreements, and warranties, oral and written, with respect to the Website. These Terms of Use do not include any other third party or beneficiary rights. Documents related to the purchase like your invoice, order number, etc. is for reference purpose only and does not bind Ion Exchange (I) Ltd. with any additional terms and conditions mentioned anywhere. Therefore, all the terms and conditions submitted by you on the purchase of any product or service stand rejected by Ion Exchange (I) Ltd.

In case, any dispute arises between the participating parties i.e. You and us with respect to the Terms of Use or subject matter of these Terms of Uses, or the breach of these Terms of Use, the party prevailing in the dispute, whether settled in the court or out-of-court, will be entitled to recover all the costs from the non-prevailing party.

Copyright © 2026 Ion Exchange (I) Ltd. All rights reserved.